Here at Open Door we strive to ensure all of our customers have the best experience with us as possible. Whether you’re a renter, Shared Owner, applying for Right to Buy or outright sale – you matter to us!
Here you can read what our customers have to say about their experiences with us.
John, Izabel and Oscar were one of the first very proud owners of one of the Open Door Waterfront View Shared Ownership Properties. This is a snap of the family on the day they received the keys to their brand new, Shared Ownership home. Everyone here at Open Door wishes this fabulous three a lifetime of happiness in their new home!
“I moved into my Open Door property in Widnes in February 2017 and the process to start up the tenancy was very simple and easy. We were shown around the property prior to moving in and given a very handy pen drive with all the instructions for appliances and utilities on it. Over the last 15 months the team at Open Door have been amazingly supportive, especially Claire Nedugodan, who has gone out of her way to support me with some difficult personal issues I faced. Repairs and maintenance with Open Door are also really helpful and very prompt. Overall, my experience as a tenant of Open Door has been really positive and I would be happy to recommend a home or tenure with them to any of my friends or family.”
Meet Jonathon. Jonathon has just bought his first home, a Shared Ownership home on Open Door’s Waterfront View development in Widnes. By purchasing this home Jonathon, or JP as his friends know him, has taken his first step on to the property ladder, he said:
“Buying a Shared Ownership home with Open Door has been extremely simple from the beginning to end. From the initial viewing, all the relevant information was given to me and explained very well. The partners which Open Door use are very helpful and guided me through the whole process. I am over the moon with my new house!”
“I’ve had a pleasurable experience with Open Door throughout my tenancy. Claire dealt with my moving in process and was great, really pleasant. I would happily recommend renting an Open Door property to a friend or family member of mine”
Ellie and her family got the keys to their brand-new Shared Ownership home in June 2018. After the handover of keys, the family had their new-build home to make their own and grow their family in. Shared Ownership is an affordable housing product which helps families like Ellie’s get their foot on the property ladder.
“I found my current apartment online in summer 2017 when my partner and I decided to move in together to save for a wedding and a mortgage. The apartment was spacious & clean when I moved in but with the need of some maintenance as the previous tenant was a little heavy handed. This was all completed within 3 weeks of moving in by Sam who always called ahead of the appointment time to confirm attendance. The online database is brilliant, I have never used one before, so this is a refreshing change that’s available for Open Door tenants.”
“Sarah and the team are amazing, they respond to all texts, emails and phone calls within 48 hours with a response. We’re so happy here and have no intention of moving!”