Got questions? Talk to our helpful team

Do you have questions about the house buying process? If so, you’re in the right place. Here at Open Door we appreciate how daunting buying, renting or simply just moving home can be which is why we have a dedicated team who are always on hand to help you with any queries or questions you may have. If we don’t answer all of your questions in the text below, please feel free to get in touch with a member of our team on 0333 0044777 or by emailing hello@opendoor-properties.co.uk


We aim to provide our customers with the best possible service, but we appreciate sometimes things can go wrong. If you need to make a complaint or find our more about our Complaints Procedure

View Complaints Procedure

Frequently Asked Questions

Here you will find some of the answers to the questions we get asked most frequently about buying and/or renting an Open Door home.

Rent Questions

I’m looking for a place to rent. What do I need to do first?

Before starting your search for a new home. make sure you’re financially prepared – create a budget which lists all your current outgoings to see what you can realistically afford to spend on rent. We don’t charge a fee to set up your tenancy (be aware that most other organisations do) but you will need to pay a security deposit and a month’s rent in advance too.

Also, have a think about how long you’re looking for a tenancy for. Our tenancies are a minimum of 6 months, with rolling one-month contract after the initial 6 months.

We also suggest that you start gathering together the documents that you’ll need to start a tenancy – ID, immigration status, credit history and your employment status. If it’s a joint tenancy, you’ll both need to provide documentation.

I’ve found a home I’d like to rent, what’s next?

Always make sure you view the property you’d like to rent, although we provide as much information as we can on our website and social media channels, nothing beats visiting in person.

One of our Property Managers will then ask you to sign a Tenancy Fee Declaration form which will outline the services that we will provide as part of your tenancy with us and will list the fees you’re expected to pay. The referencing process then begins to make sure you’re in a position to be able to rent the home you’re after.

What happens during the referencing process?

To be able to rent a home from us we need to know that you won’t have any problems paying your monthly rent. It really is nothing to worry about, but you’ll need to share with us:

  • Details of your employer
  • Any previous addresses
  • Bank account details
  • Proof of residency (for example utility or council tax bill from the last 3 months)
  • Proof of ID (for example passport or driving license)

Remember if it’s a joint tenancy you’ll both need to provide this documentation.

If you’re not fully approved by the referencing process, you may be able to ask someone to act as a guarantor for you. We’ll happily talk you through this if required.

Do I have to pay a deposit?

We hold a month’s rent as a deposit, which must be paid before you move in. We insist on a deposit being paid just in case there are any damages, which we can then put right at the end of your tenancy. To give you peace of mind, we’ll provide full details to you on where your deposit is held.

What needs to happen before I move in?

Make sure you read your tenancy agreement carefully (you’ll receive a printed and digital copy)  and then make sure you sign it – if you have any worries at all, please speak to us or seek advice before you sign the document.

We’ll need to agree an inventory before you move in and we’ll share photos with you highlighting the property’s condition, fixtures and fittings. We’ll provide meter readings as you move in too.

Once I’ve moved in, who do I contact if I have a problem?

If you have any problems once you’ve moved into your new home, please let us know as soon as possible and we’ll do everything we can to help.

The easiest and quickest way to get in touch is to complete the contact form or call 0333 0044777.

How do I report a repair?

If you need to report a repair to your home, download the Fixflo app. It’s really simple to use and means you can report the issue at any time of the day or night.

If your repair is an emergency, please call 0333 0044777.

How do I end my tenancy?

If you decide to move out of your home, you must give notice, which is a month for all our rental homes, after the initial six months fixed contract.

We’ll have to pop out to inspect the house is in the same condition as when you moved in -any damages or cleaning costs will be taken from your deposits. You’ll also have to make sure your rent payment is up to date and all bills have been covered.

Don’t forget to let any suppliers (energy, TV, phone, internet) know that you’re moving out and we’d love it if you could give the place a good clean too!


Buying Questions

Why do I need a valuation and survey?

As part of your mortgage application your lender will need confirmation of what your home is worth and also what you’re paying for it. For a small fee, they will organise a valuation and survey, which will check the condition of the home you’re buying.

Do I really need a solicitor?

Solicitors look after all the legal aspects of the home buying process. Although it often sounds like boring legal waffle, you need a solicitor to make everything happen, so that the property is legally and officially yours.

Always remember to shop around for the best rates and ask your friends, family and colleagues for their personal recommendations too. Don’t forget you’ll need a solicitor that specialises in conveyancing.

I’ve found a home I’d like to buy – what’s next?

If you haven’t already, we’d suggest you apply for a decision in principal at this point. Make sure you do lots and lots of research and carefully consider all your options before you sign up to a mortgage. We have a number of trusted, independent advisors who we’d be happy to recommend.

Once your mortgage  is in place, you’re able to reserve the house of your dreams! Generally, we charge a £500 reservation fee, but please check with a member of our fab sales team to confirm. Once you’ve reserved your home, no one else is able to reserve it!

How do I find the home of my dreams?

Use the search on our website – you can filter by price, property type, price and number of bedrooms, to make sure the results show exactly what you want them to.

You can sign up to our emails which provide regular updates on the homes that we have for sale.

Follow us on Facebook, Twitter and Instagram – we regularly post news and updates on our latest homes for sale and those that are near completion.

I’d like to buy a home. What do I need to do first?

Make sure you do your homework to find out how much you can borrow and how much deposit you need to provide – at this point you’re able to get a mortgage in principle, but don’t worry, this doesn’t tie you into anything.

Don’t forget to factor in all the additional up-front costs too, such as stamp duty, valuation fee, surveyor fees and legal fees. You’ll then have to bear in mind on going costs such as contents and building insurance, council tax and utilities.

If you don’t know what your house buying options are, take a look at our simple to use Eligibility Calculator

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Price Range:
Size SQ FT:

1 to 5 bedrooms

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Book a Viewing

To find out more about this property, get in touch! Our friendly and helpful team would be more than happy to answer all of your questions. To get in touch, simply complete the below contact form. 0333 0044777

To book a viewing of this property or to find out more details get in touch with a member of our helpful team. You can contact the team by filling in and submitting the below enquiry form. 0333 0044777


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