Got questions? Talk to our helpful team

Do you have questions about the house buying process? If so, you’re in the right place. Here at Open Door we appreciate how daunting buying, renting or simply just moving home can be which is why we have a dedicated team who are always on hand to help you with any queries or questions you may have. If we don’t answer all of your questions in the text below, please feel free to get in touch with a member of our team on 0333 0044777 or by emailing hello@opendoor-properties.co.uk


We aim to provide our customers with the best possible service, but we appreciate sometimes things can go wrong. If you need to make a complaint or find our more about our Complaints Procedure

View Complaints Procedure

Frequently Asked Questions

Here you will find some of the answers to the questions we get asked most frequently about buying and/or renting an Open Door home.

Buying Questions

What do I need to reserve my property?

Found your perfect Open Door home? Great! You will need the following things to hand in order to reserve your brand new home:

  • Proof of address, a utility bill and/or bank statement
  • Proof of ID, a passport or driving license
  • Mortgage in principle or proof of funds (bank statements showing cash available)
  • Reservation fee
  • Solicitor details will be required for the reservation form (to enable you to reserve)

Shared Ownership reservation details details will vary. Please contact Sales team to discuss shared ownership reservations further.

How do I sign up for property alerts?

To sign up to our mailing list and get exclusive updates on new build developments and homes for sale, scroll to the bottom of page on our website and see the ‘Be in the know’ section. Enter your details and the kinds of properties you’re interested in and then click submit and you’re done!

Why do I need a valuation and survey?

As part of your mortgage application your lender will need confirmation of what your home is worth and also what you’re paying for it. For a small fee, they will organise a valuation and survey, which will check the condition of the home you’re buying.

Do I really need a solicitor?

Solicitors look after all the legal aspects of the home buying process. Although it often sounds like boring legal waffle, you need a solicitor to make everything happen, so that the property is legally and officially yours.

Always remember to shop around for the best rates and ask your friends, family and colleagues for their personal recommendations too. Don’t forget you’ll need a solicitor that specialises in conveyancing.

I’ve found a home I’d like to buy – what’s next?

If you haven’t already, we’d suggest you apply for a decision in principal at this point. Make sure you do lots and lots of research and carefully consider all your options before you sign up to a mortgage. We have a number of trusted, independent advisors who we’d be happy to recommend.

Once your mortgage  is in place, you’re able to reserve the house of your dreams! Generally, we charge a £500 reservation fee, but please check with a member of our fab sales team to confirm. Once you’ve reserved your home, no one else is able to reserve it!

How do I find the home of my dreams?

Use the search on our website – you can filter by price, property type, price and number of bedrooms, to make sure the results show exactly what you want them to.

You can sign up to our emails which provide regular updates on the homes that we have for sale.

Follow us on Facebook, Twitter and Instagram – we regularly post news and updates on our latest homes for sale and those that are near completion.

I’d like to buy a home. What do I need to do first?

Make sure you do your homework to find out how much you can borrow and how much deposit you need to provide – at this point you’re able to get a mortgage in principle, but don’t worry, this doesn’t tie you into anything.

Don’t forget to factor in all the additional up-front costs too, such as stamp duty, valuation fee, surveyor fees and legal fees. You’ll then have to bear in mind on going costs such as contents and building insurance, council tax and utilities.

If you don’t know what your house buying options are, take a look at our simple to use Eligibility Calculator

Be in the know...

Be the first to receive the latest Open Door news and property updates by signing up to our email Newsletter!
Price Range:
Size SQ FT:

1 to 5 bedrooms

Enquire Now

Book a Viewing

To find out more about this property, get in touch! Our friendly and helpful team would be more than happy to answer all of your questions. To get in touch, simply complete the below contact form. 0333 0044777

To book a viewing of this property or to find out more details get in touch with a member of our helpful team. You can contact the team by filling in and submitting the below enquiry form. 0333 0044777


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